Walking the fine line between passenger information and information privacy
Passenger data holds significant value to airports. It transforms what were once strangers on a plane into customers with demographics, interests and preferences, enabling airports to personalise the passenger journey to increase customer satisfaction and generate more revenue. The trouble […]
Harnessing data and innovation to generate new revenue streams for airports
Today the airport industry faces numerous challenges, from restoring passengers’ confidence to clawing back the billions lost in revenue due to the COVID-19 pandemic. How are they overcoming these challenges? With good data, of course! Here we will look at […]
The airport touchless technology revenue opportunity
Today, airports can no longer rely on aeronautical revenue from airline charges and terminal rentals to survive. Despite passenger numbers starting to increase post-pandemic, airports still have a long road to recovery and need to explore other ways to generate […]
Best practice in implementing a contactless airport passenger journey
The contactless experience. It’s what passengers are demanding and what airports strive for, but ensuring it is implemented successfully is paramount. Here we’ll share our best practice contactless airport tips to help ensure you get the most from your investment. […]
The Business Case for Airport Touchless Technology and Winning Stakeholder Buy-in
Since the outbreak of COVID-19, health has become the number one priority for airports and passengers. As a result, we’ve seen a sharp acceleration in the use of contactless technology in airports, which limits the number of surfaces passengers need […]
10 things your IT team should check before buying software for airports
Are you looking to invest in brand new software for airports or replace an existing solution that isn’t meeting your needs? With so many different software vendors out there, choosing the best option for your business can be tricky. But […]
The benefits of virtual queuing and contactless airport technology
Contactless technology isn’t a new concept. In the last decade we’ve witnessed a steady increase in its use across various sectors. However, it was only in 2020 that touchless technology fully exploded when the COVID-19 pandemic hit. With the need […]
The Benefits of Seamless Airport Technology
Airports have always been busy places, with operators under significant pressure to manage the flow of the hundreds and thousands of passengers passing through each day. Before the COVID-19 pandemic, many operators had begun implementing new technologies to make the […]
How to create a positive passenger experience at the airport
Airports around the world are leading the way with a positive passenger experiences during and post pandemic. If there’s one thing an airport can’t survive without, it’s passengers. So when the COVID-19 pandemic struck and passengers were confined to their […]
