A dynamic solution with versatile applications.
This dynamic solution offers a variety of versatile chatbot applications tailored to benefit airports and businesses:
- Provides advanced multilingual assistance and information.
- Resolves issues.
- Manages bookings.
- Offers personalised recommendations based on preferences.
- If the chat doesn’t solve the customer’s problem, it connects the customer to a member of your support team.
- Streamlines passenger inquiries, reduces waiting times, and improves overall customer satisfaction across diverse clientele.
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With Rezcomm, your customers can book, reserve, and manage their entire journey in one place, from the one brand they trust - yours.
Key Features:
Frequently Asked Questions (FAQ)
Easily integrated into existing websites or mobile apps, the multilingual chatbot quickly addresses FAQs and shares essential information such as contact details and operating hours. This reduces demand on customer service staff, allowing them to focus on more complex and pressing matters.
Booking Management
Simplifies the booking process by assisting customers in searching for available parking spaces or other pre-purchasable products and services, and managing existing bookings efficiently, all in their preferred language. This enhances passenger experience by providing seamless booking and reservation management.
Virtual Customer Information Desk
Ideally suited for airports and public spaces, the multilingual chatbot assists customers with navigation, directions, amenity identification, and real-time flight or ground transportation information. Customers can scan a QR code to start the conversation, improving passenger guidance, reducing confusion, and contributing to a seamless travel experience.
Customer Sentiment Analysis
The module also analyzes customer sentiment and feeds this information into the Customer AI Insight module, allowing businesses to understand user experiences and take action to improve them.
Find out more about our Chatbot AI…
In summary, the Adaptive AI Chatbots module empowers airports and businesses to offer intelligent, adaptive, and continuously improving multilingual AI chatbot services, resulting in an outstanding customer experience.
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